Refund and Exchange Policy

We have a 7-day return and refund policy, which means you have 7 days after receiving your parcel to inspect your item and request a refund. Once approved, we issue a discount code equal to the value of your returned item. This code can be used exclusively on our store to place a new order for an exchange.

ELIGIBILITY

Your order will be eligible for a refund or return if any of the following condition(s) are met:

  1. Item received is eitherĀ defected, or damaged;
  2. Item received is incorrect;
  3. Item purchased sizing is not suitable;

If you feel that any of the conditions above are met, please proceed with the REFUND & EXCHANGE PROCESS below.Ā Please note that the following process isĀ only applicable toĀ purchases fromĀ Ruuji's website. Purchases through other means such as third party platforms, partnership retail stores and pop-up stores are not eligible for a refund or return.

*All sale items are final and are not eligible for refunds and exchanges.


REFUND & EXCHANGE PROCESS

The Refund & Exchange request is as follows:

Step 1:
Fill in the necessary details in our Return Form HERE within 7 days after receiving the parcel.Ā 

Step 2:
Please note that submission of your return requestĀ does not mean that the request is approved.Ā Once the request has been submitted, we will review and notify you whether your request has been approved or not within 1-3 business days.

Step 3:

For your convenience, you can use the same parcel received to return your items as the Ruuji team has custom made it to include two adhesive strips.

FOR MALAYSIAN ORDERS
If your request is approved, we will email you a new airway bill which must be placed into the pocket of your return parcel.

FOR INTERNATIONAL ORDERS
Please reach out to us HERE to proceed further and our team will get back to you shortly. For any international exchange or returns, we do not cover the cost of return postage or insurance. We recommend using a post service with a tracking number.

Step 4:
The return parcel is then to be dropped off atĀ your nearestĀ DHL location within 7 days of request approval. If a Return Parcel is dropped off 7-days after the receipt of the new airway bill, the return will be rejected and goods will, unfortunately, not be returned to you.

For a returned item to pass the inspection and qualify for a refund, the returned items must meet all the following conditions:

  1. Parcel isĀ dropped off within 7 days after receipt of new airway bill (for Malaysian orders) or approval of order (for International Orders);
  2. Item is still in its original condition with tags attached;
  3. Item must NOT be soiled, washed, or altered in any way;


Step 5:
If your return has been inspected and approved for a refund, we will proceed to issue a discount code equal to the value of your returned item. This code can be used exclusively on our store to place a new order for an exchange.Ā 

EXCEPTIONS / NON-RETURNABLE ITEMS

There are certain items on our online store that cannot be returned. All items purchased on sale are not eligible for refund and exchanges. For other goods, we would have included a disclosure for non-returnable items on the respective product pages. However, if you are unsure about your item, please feel free to get in touch if you have questions or concerns about your specific item.

FURTHER ENQUIRIES

Should you have further enquiries regarding our Refund & Exchange policy, pleaseĀ do contact usĀ here.